<h2>Booking, Deposits & Custom Hair Orders</h2>
<p>
Certain services require a deposit because they reserve an extended amount of Roberto’s schedule or require products and materials to be ordered specifically for the client.
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<h3>Appointment Deposits</h3>
<p>
A deposit may be required for hair extensions, color corrections, major transformations, long appointments, and other services that require several hours of reserved time.
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<p>
The required deposit amount will be discussed with the client before the appointment is confirmed. All appointment deposits are applied toward the final service balance.
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<p>
An appointment is not considered confirmed until the required deposit has been received.
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<h3>Hair Extension Orders</h3>
<p>
A consultation is required before extension hair is ordered. During the consultation, Roberto will review the desired method, color, length, quantity, estimated service cost, and installation plan.
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<p>
The cost of the extension hair must be paid in advance before the order is placed.
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<p>
Because extension hair is selected and ordered specifically for the client, payment for the hair becomes non-refundable and non-transferable once the order has been submitted to the supplier, except when the order cannot be fulfilled by Roberto or the supplier.
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<p>
Installation, removal, maintenance, color matching, cutting, blending, and styling charges may be separate unless they are specifically included in the written estimate or invoice.
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<p>
Changes requested after the hair has been ordered may require additional hair, additional services, and additional payment.
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<h3>Cancellations and Rescheduling</h3>
<p>
Appointments requiring a deposit must be cancelled or rescheduled at least 48 hours before the scheduled appointment time.
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<p>
When sufficient notice is provided, an appointment deposit may be transferred one time to a new appointment date, subject to availability.
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<p>
Deposits may be forfeited for late cancellations, missed appointments, or rescheduling requests made with less than 48 hours’ notice.
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<p>
A new deposit may be required before another appointment can be reserved.
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<h3>Late Arrivals</h3>
<p>
Clients should arrive on time for their scheduled appointment.
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<p>
Clients arriving more than 15 minutes late may have their service shortened, changed, rescheduled, or cancelled depending on the time remaining and the services scheduled after their appointment.
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<p>
When the reserved service can no longer be completed because of a late arrival, the deposit may be forfeited.
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<h3>Service Pricing</h3>
<p>
Prices provided before the appointment are estimates based on the information available at the time of consultation.
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<p>
The final price may change depending on hair length, density, condition, previous chemical services, product usage, extension quantity, time required, or changes requested by the client.
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<p>
Any significant change in pricing will be discussed before additional work is performed.
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<h3>Service Adjustments</h3>
<p>
Clients should contact Roberto within seven days if they have a concern about a completed service.
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<p>
Any adjustment must relate to the service and result originally agreed upon during the consultation.
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<p>
Requests for a different color, cut, extension length, installation method, or result are considered a new service and may require additional payment.
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<h3>Final Payment</h3>
<p>
The remaining service balance is due on the appointment date unless another written arrangement has been made.
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<p>
By submitting a deposit or payment for custom-ordered extension hair, the client confirms that they have reviewed and accepted this policy.
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