Refund policy
<h2>Return & Refund Policy</h2>
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At Roberto Style, every service is customized to the client’s hair, goals, and agreed treatment plan. Please review this policy before booking an appointment, submitting a deposit, or paying for custom-ordered hair extensions.
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<h3>Salon Services</h3>
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Completed salon services are not returnable and are generally non-refundable because professional time, products, and materials have already been provided.
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If you have a concern about your completed service, please contact Roberto within seven days of your appointment. Roberto will review the concern and determine whether an adjustment is appropriate.
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<p>
Any complimentary adjustment must relate directly to the service and result originally agreed upon during the consultation. A request for a different color, haircut, extension length, installation method, style, or result is considered a new service and may require additional payment.
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<h3>Appointment Deposits</h3>
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Deposits for long appointments, color corrections, hair extensions, major transformations, and other reserved services are governed by the Booking, Deposit & Cancellation Policy.
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Deposits are applied toward the final service balance. Deposits may be forfeited for late cancellations, missed appointments, or rescheduling requests made outside the required notice period.
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<h3>Custom Hair Extension Orders</h3>
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Extension hair is selected and ordered specifically for each client after consultation and approval of the method, color, length, and quantity.
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Payment for custom-ordered extension hair becomes non-refundable and non-transferable once the order has been submitted to the supplier, except when Roberto or the supplier is unable to fulfill the order.
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Installation, removal, maintenance, cutting, blending, coloring, and styling fees may be separate unless specifically included in the written estimate or invoice.
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<h3>Retail Products</h3>
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Unopened and unused retail products may be eligible for return within 14 days of purchase when accompanied by proof of purchase.
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Products must be in their original condition, packaging, and seal. Opened, used, damaged, altered, or final-sale products cannot be returned for hygiene and safety reasons.
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Approved refunds are returned to the original payment method. Processing times may vary depending on the bank or payment provider.
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<h3>Damaged or Incorrect Products</h3>
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Please inspect any purchased product promptly. Contact Roberto Style within three days if a product is damaged, defective, or incorrect, and include photographs when possible.
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<h3>Refund Processing</h3>
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When a refund is approved, it will be issued to the original payment method. Financial institutions may require additional business days to display the refund.
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<h3>Contact</h3>
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For questions about a service concern, custom hair order, return, or refund, contact Roberto Style at:
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<p>
Phone: <a href="tel:+13059568914">(305) 956-8914</a>
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